🔐 Cochran Insurance Group Privacy Policy Effective Date: September 24, 2025 Last Updated: September 24, 2025

Cochran Insurance Group (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data, particularly in connection with automated messaging services (A2P), including SMS communications, in full compliance with applicable laws and carrier regulations.

📲 Information We Collect We may collect the following categories of personal information:

Identifiers: Name, phone number, mailing address

Insurance-Related Data: Medicare eligibility, plan preferences, and service history

Communication Preferences: Opt-in status for SMS, email, and phone calls

Technical Information: IP address, browser type, device data, and website usage

✅ Use of Information We use your information to:

Respond to inquiries and provide Medicare-related support

Send automated SMS messages regarding benefits, coverage updates, and service alerts

Improve our services and personalize your experience

Fulfill legal, regulatory, and compliance obligations

📩 SMS Messaging & A2P Compliance By providing your phone number and opting in, you consent to receive automated text messages from Cochran Insurance Group. These messages may include:

Coverage updates and benefit check-ins

Service alerts and follow-ups

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP.” For help, reply “HELP.”

We comply with A2P 10DLC regulations, including:

Consent Management: Messages are sent only to users who have explicitly opted in

Content Transparency: Messages are relevant to your Medicare-related services

Security & Deliverability: Messaging is routed through registered, verified channels

🔒 Data Security We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption, secure servers, and role-based access controls.

👥 Disclosure of Information We do not sell your personal information. We may share it only with:

Licensed benefits advisors affiliated with Cochran Insurance Group

Third-party service providers who support messaging, CRM operations, or compliance

Government agencies or legal entities when required by law

All third-party vendors are contractually obligated to maintain confidentiality and comply with applicable privacy laws.

⚖️ Your Rights You have the right to:

Access and correct your personal information

Withdraw consent for communications

Request deletion of your data, subject to legal retention requirements

🌐 Third-Party Links Our website may contain links to third-party sites (e.g., Medicare.gov). We are not responsible for their privacy practices or content.

📄 Policy Updates We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.